Terms and Conditions

1. About Group Transfer Disney

Group Transfer Disney arranges private and group ground transfers to and from Disneyland Paris, Paris airports, hotels, and other destinations in the Paris region. We are an independent transport provider and do not operate theme parks, hotels, or official Disney services.

2. Bookings and service

A booking is confirmed only after written confirmation from Group Transfer Disney. Pickup times, vehicle type, passenger count, luggage, and any child seats must be provided accurately at the time of booking. We may refuse or cancel a booking if the information supplied is incomplete, unsafe, or impossible to fulfil.

3. Pricing and payment

Quoted prices are fixed for the agreed route, vehicle and conditions. Prices shown on the website are starting points for the listed vehicle and route; the final price is confirmed when you book. Unless otherwise stated at booking, the fare includes the vehicle, a professional driver, fuel, highway tolls, airport parking where applicable, comprehensive insurance and taxes. Meet & Greet is included for airport transfers. Approved child seats are provided free of charge when requested at booking. Complimentary water is provided on board.

Free waiting time: 60 minutes after landing for airport arrivals, and 15 minutes from the agreed pickup time for hotel or city pickups. Extra waiting beyond this allowance is charged at €25 per hour (pro-rated). Short stops of about 10–15 minutes may be arranged on request. Longer stops, significant detours, or extras not included in the quote may be charged separately when applicable.

We accept payment by credit card (Visa, Mastercard), cash (euros), PayPal and bank transfer. Businesses may request invoicing with deferred payment by prior agreement. Exact payment terms are confirmed when you book.

4. Cancellations and changes

You may cancel or modify a booking free of charge up to 24 hours before the scheduled pickup time. For cancellations or changes made less than 24 hours before pickup, or for no-shows, please contact us as soon as possible; charges may apply.

When a flight number is provided for an airport transfer, we monitor the flight and adjust the pickup time where reasonably possible in case of delay. Early arrivals are handled at the scheduled pickup time or earlier when operationally possible.

5. Passenger responsibilities

Passengers must be ready at the agreed pickup point and comply with applicable laws, vehicle capacity limits, and driver instructions. We are not responsible for missed flights, park entry, hotel check-in, or other third-party schedules caused by factors outside our reasonable control.

6. Trademarks and third-party names

References to Disneyland Paris, Disney hotels, airports, stations, or other destinations are used only to describe transfer routes and pickup or drop-off locations. All third-party names, logos, and trademarks belong to their respective owners. Group Transfer Disney is not sponsored, endorsed, or affiliated with Disneyland Paris or The Walt Disney Company.

7. Liability

To the extent permitted by law, Group Transfer Disney is liable only for direct loss arising from proven negligence in the performance of the booked transfer. We are not liable for indirect, consequential, or third-party losses, including missed events, lost profits, or delays caused by traffic, weather, strikes, security checks, or other circumstances beyond our reasonable control.

8. Governing law

These terms are governed by French law. Any dispute relating to the service should first be raised with us directly so we can seek a practical resolution.

Contact

Questions about these terms can be sent through our contact page.