Frequently Asked Questions

You can book directly via our online booking form, contact us by phone at +33 6 52 03 99 15, or via WhatsApp. We recommend booking at least 24 hours in advance to guarantee availability, although we also accept last-minute bookings subject to availability.

Our rates for Disneyland Paris vary depending on the departure point (CDG airport, Orly, Paris center, etc.) and vehicle type. Prices are fixed and all-inclusive, with no mileage surcharge. Request a free quote via our form to get the exact rate for your journey.

Yes, we specialize in group transfers to Disneyland Paris. We have minibuses and vans that can accommodate 4 to 8 passengers with their luggage. Ideal for large families or groups of friends visiting the Disney parks.

We accept payments by credit card (Visa, Mastercard), cash (euros), PayPal, and bank transfer. For businesses, we also offer invoicing with deferred payment upon prior agreement.

Yes, all our drivers speak French and English fluently. Many also speak other languages such as Spanish, Italian, German or Portuguese. You can inform us of your language preference when booking.

We track your flight in real time using our flight tracking system. If your flight is delayed, we automatically adjust the pickup time at no extra charge. In case of early arrival, our driver will be present at the scheduled time or earlier if possible.

Yes, you can cancel or modify your booking free of charge up to 24 hours before the transfer. For cancellations between 24h and 12h before, 50% fees apply. For last-minute cancellations (less than 12h), 100% fees may apply.

Our standard sedans can accommodate up to 3 passengers with 3 medium suitcases (23kg) and hand luggage. Our vans can transport up to 8 passengers with 8 suitcases. For sports equipment (skis, bikes, strollers), please inform us when booking.

Yes, we provide approved and suitable car seats free of charge: baby seats (0-13kg), child seats (9-18kg), and boosters (15-36kg). Please inform us of the age, weight and number of children when booking to ensure availability.

Yes, all our vehicles are recent, equipped with air conditioning, comfortable leather seats, and regularly maintained. We provide free fresh water, WiFi in some vehicles, and USB chargers for your devices.

Yes, our Meet & Greet service is included for all airport transfers. The driver waits for you in the arrivals hall with a sign with your name, helps with your luggage and accompanies you to the vehicle. No additional fees.

For airport transfers, the driver arrives 15 minutes before the scheduled landing time. For home or hotel pickups, he arrives 5 minutes before the agreed time. You will receive an SMS with the driver's contact details on the day of the transfer.

Yes, our transfer service is available 24/7, including holidays, weekends and nights. We provide transfers for all flights, even night or early morning ones, with no surcharge for off-peak hours.

No, all our rates are fixed and all-inclusive: vehicle, professional driver, fuel, highway tolls, airport parking fees, comprehensive insurance and taxes. The price shown when booking is the final price you pay. No hidden fees, no surprises.

The journey from Charles de Gaulle Airport (CDG) to Disneyland Paris takes approximately 45 minutes to 1 hour depending on traffic. From Orly Airport, allow about 50 minutes to 1h15. We always choose the fastest route according to traffic conditions.

Yes, short stops (10-15 minutes) can be made along the way, for example to buy food or drinks. For longer stops or significant detours, please inform us in advance to adjust the rate if necessary.

Yes, we accept small and medium-sized pets in our vehicles. They must be transported in an appropriate carrier or kept on a leash. Please inform us when booking. A cleaning supplement may apply.

Yes, we are a licensed transport company with all required VTC licenses. All our vehicles are insured with comprehensive liability insurance and passenger insurance. Our drivers are professional, qualified and hold an official VTC card.

Yes, we offer corporate transport services for seminars, conferences, corporate events and team transfers. We offer preferential rates for group bookings and invoicing with payment terms for businesses.

A detailed receipt is automatically sent to you by email after each journey. For businesses requiring a formal invoice with VAT, we issue it within 48 hours of service. All our documents comply with French regulations.